Privacy Policy
This Privacy Policy explains how Shogun Services (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website or use our HVAC, plumbing, and electrical services in Richmond, VA, and surrounding areas.
1. Information We Collect
1.1 Personal Information
When you contact us, request a quote, or schedule a service, we may collect:
- Full name
- Email address
- Phone number
- Service address
- Service details, preferences, or comments
1.2 Non-Personal Information
We may also collect non-identifiable information such as:
- Browser type and version
- Device type and operating system
- IP address
- Pages visited and time spent on our website
- Website analytics via cookies or third-party tracking tools
2. How We Use Your Information
Your personal and non-personal information helps us to:
- Provide and improve our HVAC, plumbing, and electrical services
- Respond to inquiries, service requests, or emergencies
- Schedule, confirm, and manage appointments
- Send service updates, maintenance reminders, or promotions (only with your consent)
- Maintain accurate internal records and comply with legal obligations
3. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information.
We may share limited information with:
- Trusted third-party providers (such as website hosting, email platforms, and analytics tools) that help us operate and improve our services
- Legal or regulatory authorities, when required by law or in response to valid legal processes
All partners and service providers are required to maintain strict confidentiality and ensure the protection of your data.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking tools to:
- Enhance website functionality and performance
- Personalize your browsing experience
- Analyze website traffic and user engagement
You can disable cookies in your browser settings. However, doing so may affect certain website features or functionality.
5. Data Security
We use secure systems, encryption, and best practices to protect your personal data from unauthorized access, alteration, or misuse. While we take security seriously, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have rights to:
- Access or correct your personal data
- Request deletion of your information
- Withdraw consent for marketing communications
- Object to certain types of data processing
- Request a copy of your stored data
To exercise these rights or make a privacy-related request, please contact us at:
📧 rrchambers@shogunservices.com
📞 804-510-0273
7. Third-Party Links
Our website may contain links to other websites. Shogun Services is not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of those sites before providing any personal information.
8. Children’s Privacy
Our website and services are intended for adults and are not directed toward children under 13 years of age. We do not knowingly collect or store information from minors. If we discover that a child’s information has been submitted, it will be promptly deleted.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect new practices, technologies, or legal requirements. Any updates will be posted on this page with a revised “Effective Date.”
10. Contact Us
For questions, concerns, or privacy requests, please reach out to:
Shogun Services
📧 rrchambers@shogunservices.com
📞 804-510-0273
🏠 2920 West Broad Street, Suite F26, Richmond, VA 23230
⏰ Available 24/7